Introduction

Ethereal Digitals (“we,” “us,” or “our”), based in Lyon, France, operates etherealdigitals.com, including our Shop of digital products and our custom digital services. This Privacy Policy explains what information we collect when you visit this website, purchase a digital product, or request a service, how we use it, and the choices and rights you have over it.

Information We Collect

We collect information in a few different ways, depending on how you use this website:

• Contact & inquiry forms: when you submit a form to ask about a service or get in touch, we collect the details you provide, such as your name, email address, and message.
• Digital product purchases: Shop purchases are processed by Gumroad, our third-party commerce partner. Gumroad collects your payment and order details directly; we may receive limited order information (such as your email and product purchased) to deliver support.
• Automatic data: like most websites, our hosting and analytics tools may automatically log technical information such as your browser type, device, approximate location, and pages visited, to help us understand site usage and keep things running smoothly.

How We Use Your Information

We use the information we collect to respond to your inquiries, deliver purchased digital products and provide related support, communicate with you about a service project, improve this website and our offerings, and meet legal or accounting obligations. We do not sell your personal information to third parties.

Cookies & Tracking

This website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and support core functionality such as forms.

We use tools such as Google Analytics (GA4) to understand site traffic and Meta (Facebook) Pixel to measure the performance of our advertising campaigns. Your consent will be requested before any related non-essential cookies are set, in accordance with applicable law, and you are free to accept or decline.

You can control or disable cookies at any time through your browser settings; doing so may affect how some parts of the site function.

Third-Party Services

We rely on a small number of trusted third-party providers to run this website and business — most notably Gumroad for payment processing and digital product delivery, our hosting provider for keeping the site online, and our contact/inquiry forms for handling service requests. Each of these providers processes data under their own privacy policy, and we encourage you to review Gumroad's privacy policy if you make a purchase through our Shop.

Data Retention

We keep personal information only for as long as necessary to fulfil the purpose it was collected for — for example, to respond to an inquiry, deliver a service project, or meet our legal and accounting obligations. When it's no longer needed, we take reasonable steps to delete or anonymize it.

Your Rights

If you are located in the European Union or another jurisdiction with similar protections, you have the right to access, correct, or delete the personal information we hold about you, object to or restrict certain processing, and request a copy of your data in a portable format. To exercise any of these rights, contact us at the email address below and we'll respond as promptly as we can.

Data Security

We take reasonable technical and organizational measures to protect the personal information we handle against unauthorized access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

This website and our services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “last updated” date at the top of this page always reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or how we handle your information? Reach out any time at contact@etherealdigitals.com, or visit our Contact page.